Matrix Services

Role

Design Thinking Facilitator, Sr. UX designer, Mixed Reality Training Creator 

Duration & Team

1 Month Engagement

UX Director, Project Manager, Full Stack developer, 3D Modeler

Understanding the Problem

Matrix provides services in engineering, fabrication, construction and maintenance to the energy and industrial markets. They wanted to increase safety in dangerous environments by training people using modern, individual immersive methods. 

Paper-based trainings

Training retention

Experience matters

Concern about safety

Design Process

Let's think through

Facilitate design thinking sessions to brainstorm ideas and possiblities

Prepare for the training

Once identified the approach we managed to create a list of features we needed for the training and started putting together as a script (user journey)

Dress-up the mannequin (This was a fun)

A fun time to prepare mannequin for the training and placed the safety harness over. Once done, we managed to capture the set of images and short video tutorials 

Build the user-centered training

Used Hololens 2, Guides, and designed the training as planned. This was something new to me but I managed to overcome the challenge with the help of my mentor :) 

Test, iterate and knowledge share 

Ran some user and usability tests with end-users and validated final edits with the client for the approvals. Once done, I knowledge shared with SMEs and handed over the app

5-At Matrix.JPG

Measure of Success Predicted

4x improvement to service time among employees who receive mixed reality training

25% boost in productivity, plus errors reduced to effectively zero, with directions and data given in mixed reality

Drive digital transformation across first-line workers, an audience traditionally underserved by tech

Demo

Other Case Studies

Rebranding and Redesigning Genesis Capital, E-Commerce Site

Design System and Style Guide for

Blue Cross 

Credits: for mockups and some assets to build my portfolio

https://www.sketchappsources.com/ 

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