Matrix Services
Role
Design Thinking Facilitator, Sr. UX designer, Mixed Reality Training Creator
Duration & Team
1 Month Engagement
UX Director, Project Manager, Full Stack developer, 3D Modeler
Understanding the Problem
Matrix provides services in engineering, fabrication, construction and maintenance to the energy and industrial markets. They wanted to increase safety in dangerous environments by training people using modern, individual immersive methods.
Paper-based trainings
More efficiently train people using modern, individual immersive methods
Training retention
Blend centralized training with just-in-time training to increase safety and effectiveness
Experience matters
Utilize an experienced aging workforce to train and advise new people
Concern about safety
Increase safety in dangerous environments
Design Process
Let's think through
Facilitate design thinking sessions to brainstorm ideas and possiblities
Prepare for the training
Once identified the approach we managed to create a list of features we needed for the training and started putting together as a script (user journey)
Dress-up the mannequin (This was a fun)
A fun time to prepare mannequin for the training and placed the safety harness over. Once done, we managed to capture the set of images and short video tutorials
Build the user-centered training
Used Hololens 2, Guides, and designed the training as planned. This was something new to me but I managed to overcome the challenge with the help of my mentor :)
Test, iterate and knowledge share
Ran some user and usability tests with end-users and validated final edits with the client for the approvals. Once done, I knowledge shared with SMEs and handed over the app
Measure of Success Predicted
4x improvement to service time among employees who receive mixed reality training
25% boost in productivity, plus errors reduced to effectively zero, with directions and data given in mixed reality
Drive digital transformation across first-line workers, an audience traditionally underserved by tech
Demo
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